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LTP receive 91% in Customer Satisfaction

LTP receive 91% in Customer Satisfaction
Created on 09/08/2010 12:08:00

Fasset are delighted with the results of our second annual customer satisfaction survey. The results show that 91% of those who took part are satisfied with the overall service Fasset provide at Langstone Technology Park.


Fasset are delighted with the results of our second annual customer satisfaction survey. The results show that 91% of those who took part are satisfied with the overall service Fasset provide at Langstone Technology Park.

Fasset conducted a Customer Satisfaction Survey questioning a cross section of the 3,000 tenants on-site throughout June 2010. The purpose of the Customer Satisfaction Survey was to facilitate a better understanding of what our customers think of the service they receive at the park. The results received will help identify what further improvements could be made and to improve the workplace experience of our on-site customers and visitors.

The constructive feedback we received has given us an insight into how we are perceived and how we perform. We put together an action plan based on last years feedback to ensure procedures were put in place to improve our services. The survey reminded us, once again, to put our tenants first and to prioritise according to the feedback given.

A total of thirty three questions were asked across seven areas of service delivery.

The key findings of the survey show:

  • An overall satisfaction score of 91%, this shows a 4% rise in satisfaction from the previous years results
  • Tenants feel safe whilst working on-site
  • Fasset staff are considered to be professional and helpful
  • Tenants are more than satisfied with the cleanliness of the building

91% of people who took part are happy with the overall service provided at Langstone Technology Park, with the Mailroom, Logistics and Health & Safety achieving 98 per cent satisfaction.

Gary Medlow, Managing Director of Fasset, said: “We believe the high level of satisfaction at LTP is attributed to our focus on process improvement, where we identify and eliminate the root cause of performance deficiencies at the earliest opportunity.”

“Whilst 91% of respondents were satisfied with the overall service, we will continuously assess our customer requirements and provide the leading facilities and services of any business park in the South.”

“We will be addressing any issues and we are grateful for the feedback.”

Fasset are committed to excellence. The survey was carried out in accordance to the requirements of ISO 9001:2008, which include monitoring and measuring customer satisfaction. One of the objectives of ISO 9001 is to continuously measure and analyse performance. By conducting an annual customer satisfaction survey Fasset can continuously assess this measurement.

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