FASSET AT LANGSTONE SHORTLISTED FOR PRESTIGIOUS SOUTH COAST BUSINESS AWARD 2012 Created on 21/05/2012 14:01:00
Fantastic news - Property and facilities management specialist, Fasset Ltd at Langstone Technology Park has been shortlisted for The RSM Tenon Award for Customer Service, in the forthcoming South Coast Business Awards 2012.
Property and facilities management specialist, Fasset Ltd has been shortlisted for The RSM Tenon Award for Customer Service, in the forthcoming South Coast Business Awards 2012.
Organised by the Daily Echo, in partnership with Business Solent and Destination Southampton; and in association with Trethowans, the awards aim to reward the best in local business, recognise local achievement and champion the contribution by local business to the economic future of the Solent region.
This category showcases companies with a genuine and innovative focus on customer service and care and who can demonstrate their achievements within this field.
Fasset Ltd manages Langstone Technology Park, the 40-acre premier business and technology park, located in Havant. Fasset has been instrumental in attracting investment in and transforming Langstone into a centre for business in the area. 38 businesses employing around 3,500 people are based onsite and Fasset provides and manages the range of services and facilities on offer that includes: workplace childcare, fitness centre and outdoor bootcamp, Starbucks, cycle facilities and conferencing/hospitality. They also provide as standard maintenance, housekeeping, 24 hour security and reception across the park; and offer flexible serviced office space alongside larger lease opportunities.
Fasset actively manages and measures customer satisfaction and in 2011 achieved a score of 92% overall from onsite employees, 38% above the national average. They have implemented many initiatives, training and development and hope to demonstrate them to the judges during the selection processes.
The Fasset Business Excellence Manager, Shirley Cuthbertson has been co-ordinating Fasset’s application and comments, “Fasset has worked hard to develop and implement innovative projects based on what our customers actually want. The team here is very focussed on delivering a customer service that is second to none and the results speak for themselves. The competition in this category is tough but Langstone is a vibrant business park going from strength to strength. We are almost at full capacity and with almost a 100% retention rate I am confident that our customers commitment to Langstone adds real value to our application.”
Winners are announced at a ceremony on July 6th.